Zuar Hosted Instances, partial service outage 9/23/2022

Hello all,

Today we experienced a partial service outage, impacting Zuar hosted instances of Mitto, Rapid and Custom Portals. We sincerely apologize for any inconvenience that this has caused.

We wanted to contact you about this outage, explain what happened, and what steps we are taking to prevent any further occurrences.

Due to an error in a firewall policy supporting the Zuar hosted environments, connections to external applications were blocked for approximately 90 minutes today. During this time, Mitto or Portal processes that access external systems through HTTPs were failing. Once the root cause was identified, the service was immediately restored.

Outage Started: 09/23 12:00 CDT
First Detected: 09/23 12:26 CDT
Outage Resolved: 09/23 13:39 CDT
Current Status: Resolved

For Mitto customers, if you attempted to run manual jobs/sequences or had scheduled jobs/sequences during this window and received an error that the job failed, we recommend re-running the jobs. They should complete successfully.

While there are no expectations of further issues as a result of this Event, please contact Zuar Support (https://zuarkb.atlassian.net/servicedesk) to open a ticket if you require any assistance.

We are conducting an in depth post-mortem on this issue, our firewall policy, and corresponding controls to avoid outages like this in the future.

Thank you for your partnership and continued trust in us.

-The Zuar Team